Privacy Policy

Our Commitment to Privacy

Elevenplusenglish.com and IELTSproprep.com are wholly owned by Jabberwocky Training & Development LTD (hereafter, JTD or JTD LTD). At JTD LTD, we value the trust our customers place in us. This Privacy Policy outlines how we collect, use, share, and protect your personal information. It applies to all data processed through our websites, mobile applications, social media pages, and other online or offline channels (collectively referred to as "JTD Services").

If you choose not to provide the personal information we require, we may be unable to offer you the requested information, products, or services.

Data Controller

The JTD entity responsible for processing your personal information as outlined in this Privacy Policy will depend on which JTD product(s) you've engaged with or expressed interest in. This entity acts as the data controller, ensuring that your personal data is processed in compliance with applicable privacy and data protection laws.

Types of Personal Information We Collect

We may collect, store, and use the following types of personal information:

  • Identification and contact details (e.g., name, postal and email addresses, phone number)

  • Account information (e.g., username, profile picture)

  • Demographic information (e.g., country of residence, citizenship, date of birth)

  • Technical data (e.g., IP address, browser and device information, app usage data, location data)

  • Preferences and interests (e.g., shopping habits, preferred courses)

  • Professional or educational information (e.g., company/school name, occupation, academic records)

  • Payment information (e.g., credit card details, bank account information)

  • Health-related information (e.g., allergies, dietary requirements, medical conditions)

  • Travel information (e.g., passport details, visa information)

  • Insurance data

  • Family member contact information

How We Collect Personal Information

We gather personal information through various channels:

  1. Direct collection: When you interact with us offline or online, such as:

    • Contacting customer service

    • Enrolling in a program or service

    • Signing up for newsletters or brochures

    • Using our websites or mobile applications

  2. Cookies and similar technologies: We use cookies to enhance your browsing experience and gather usage data. For more details, please refer to our Cookie Policy.

  3. Mobile applications: When you use our mobile apps, we may collect usage data and device information.

  4. Location-based services: If enabled on your device, we may collect physical location data to provide personalized services.

  5. Affiliated companies and partners: We may receive information from our corporate affiliates, business partners, or service providers.

  6. Other sources: We may obtain information from public databases, joint marketing partners, social media platforms, and other third parties.

How We Use Personal Information

We use your personal information for the following purposes:

  1. To fulfil your requests and provide our services

  2. To manage customer relationships and provide support

  3. To improve our products and services

  4. To enable communication between users of JTD Services

  5. To send service-related information and updates

  6. To facilitate your participation in online forums and communities

  7. To comply with legal obligations and protect our rights

  8. To detect and prevent fraud or security incidents

With your consent, we may also use your information to:

  1. Analyze usage trends and improve user experience

  2. Provide personalized, location-based services

  3. Market our products and services, including special promotions

  4. Share information with third parties for marketing purposes

How We Share Personal Information

We may share your personal information with:

  1. Our corporate affiliates

  2. Third-party service providers

  3. Travel suppliers and insurance companies

  4. Business partners

  5. Other third parties (e.g., social media platforms)

  6. Parties involved in corporate transactions

  7. Legal and regulatory authorities, when required by law

International Data Transfers

Your personal information may be transferred to countries outside your own, including those that may not provide the same level of data protection. In such cases, we implement appropriate safeguards to ensure the protection of your information.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  1. Your consent

  2. Necessity for contract performance

  3. Compliance with legal obligations

  4. Legitimate interests

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or damage.

Your Rights

Depending on applicable laws, you may have the right to:

  1. Access your personal information

  2. Correct inaccurate or incomplete data

  3. Request erasure of your data

  4. Restrict or object to certain processing activities

  5. Data portability

  6. Withdraw consent (where processing is based on consent)

To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in the "Contact Us" section.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to you, and where required by law, we will seek your consent.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer at admin@elevenplusenglish.com or write to us at: